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Friday, March 11, 2011

A Response from the People People

Well, I finally got a response from the People people.  Take a look and tell me what you think, keeping in mind, I have never received a single issue of the magazine that I ordered four months and three weeks ago:

Thank you for contacting PEOPLE Customer Service.
In checking our records, we find the subscription was suspended due to an invalid address. Since a correct address has been received, we are now able to resume delivery with the issue dated April 04, 2011. We have adjusted our records to compensate for any missed issues. Your new expiration date is April 25, 2011. We appreciate your patience and apologize for any inconvenience.
Exceptional customer service is our number one priority. If at anytime you feel you're not receiving this level of service, please feel free to contact my supervisor, Ajay Valentine by email at

Scott S FI
Now, I don't have a calendar right in front of me, but if I get my first issue on April 4 and my last issue on April 25, that's like, three issues.  Which means I'll be paying almost $13 for each of them.  This is assuming they actually land in my mailbox.  Does Scott S really believe that he's putting customer service at the top of his priority list?  Sadly, he probably does. 
I have a feeling Ajay and I will be getting to know each other very, very soon.


  1. Assuming you signed up for a one year subscription, I bet the end date is supposed to be April 25, 2012. I used to misdate stuff all the time. I still pre-fill in the year on my checks at the beginning of a new year.

  2. It was actually supposed to be 13 weeks. If you take into account the weeks when they were mailing the magazine to my neighbors, April 21 would be about right. The thing is, I was calling and emailing before the holidays but they kept telling me my subscription wasn't active yet. I figured since it went through a third party (my nephew's school) the delay was to be expected. I should have been aggressive sooner, I guess, but I hate to get snotty. Unfortunately, with some of these folks, getting snotty is the only way to get their attention.